Refund policy

REFUND & RETURN POLICY

Returns & Exchanges
Because our products are consumable dietary supplements made to order for personal care, we cannot accept physical returns of opened, unsealed, or used jars to protect the safety of our warehouse staff. However, your peace of mind is our absolute priority. 

Damages and Issues
Please inspect your order upon reception. If your order arrives physically damaged, defective, or incorrect from the transit route, please snap a quick photo of the shipping box and product jars and email our support sanctuary team within 14 days of delivery at support@eternabeautyco.com. 

Refunds
Once your issue is verified by our team, we will instantly issue a free warehouse replacement container or a full monetary refund straight back to your original payment method on complete autopilot—no stressful arguments, no friction. Please remember it can take some time for your bank or credit card company to process and post the refund.